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Resolve to Make Your Clients Happier this New Year!
Photo by Caleb Roenigk 2012: A new year, a fresh start for your business! Great customer service can be an incredible boost to your company; happy customers will stay with you longer and word-of-mouth...
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Customer (DIS)Service: What’s Lacking and How to Get It Back
CNBC recently aired a special entitled “Customer (DIS)Service: A Maddening Look at the State of Customer Service” where they shined a spotlight on the customer service provided by outsourced call...
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Ask a Virtual Receptionist! Topic: Making Someone’s Day
Ellie B. We talk a lot about Fostering Happiness at Ruby® (it is one of our Core Values after all!), and we give our virtual receptionist team strategies to make our clients’ and callers’ days...
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Ruby Launches a Paid Sabbatical Program for Our Virtual Receptionists!
Ruby at the 2011 "Best Companies to Work For" event To further support our unique Core Values, we are incredibly excited to launch a new sabbatical program at Ruby Receptionists: the “Five at Five!” In...
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3 Tips for Responding to a Frustrated Message
Ever return to your desk after a meeting or lunch break to find a message from someone who is not in a good mood? Responding to a frustrated associate is something most of us dread, but at Ruby®, we...
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Smile! It’ll Do You and Your Callers Good!
Jenny B. Today’s guest blog post is by virtual receptionist Jenny B.! We asked her what she recommends for folks who answer phones as part of their job. My best advice for a receptionist, or even...
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Going Green with Ruby’s Alternative Transportation Program
Ellie (with the Ruby cruiser), Tasia, and Kristin Our Core Values drive everything we do at Ruby Receptionists, including our benefits. With Creating Community in mind, we launched our Alternative...
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What Does Happiness Have to Do with Customer Service?
These days, exceptional customer service is one of the best ways businesses can differentiate themselves from competitors. According to a survey by ClickFox, 64% of consumers say that a company’s...
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Create a Happier Business by Inspiring Happy Employees
Happiness is great for business: it lowers mistakes, increases sales, motivates employees, and makes clients happy — but how can you make your employees happy? Holiday celebrations are a great start,...
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The Happiness Advantage: How a Journal Made Ruby Happier and Improved...
Who doesn’t want to be happier? Who doesn’t want to improve their business? Why should the two be mutually exclusive? We recently saw an article by Harvard researcher and The Happiness Advantage...
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Why Click-to-Call is Vital to Your Small Business Growth
What if the very moment a potential customer conjured up a need, you could magically appear to say, “I can do that for you!” No more spending big bucks on glossy ads just to garner a sale or two....
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How Does Call Forwarding Work?
If you’ve had the pleasure of speaking with a receptionist at Ruby, you know the experience is nothing short of magical. But have you ever wondered about the behind-the-scenes magic that makes Ruby...
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Tackling the Classic Dilemma: Hire In-House or Outsource?
The right receptionist can be an invaluable member of your team, building customer relationships and lessening many of the burdens of small business ownership. However, the financial commitment of...
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The Secret to Charming Callers Every Time
Does the thought of answering your own phone make you a little anxious? Are you energized by data, facts, and figures—but not people? Are you looking for relief so you can focus on the work you’re...
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What Mobile Callers Want & How to Deliver
If you’re following our series, you know smartphone users are calling businesses more than ever before, and the number of mobile-to-business calls is expected to keep rising. How can small businesses...
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From Click to Customer: How to Capitalize on the the Inbound Call Renaissance
There’s nothing like a warm lead—a potential customer who needs a service or product you provide, and seeks you out as a solution. And for small businesses, there are more opportunities to capture...
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Small is BIG: How Customer Service is Boosting Business
As we shared last year, more than 90% of U.S. businesses are small businesses. Despite the challenges, the entry rate of new businesses is growing steadily and, for the first time since 2007, exceeded...
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How Ruby Became Ruby: Our Small to Big Story
With millions of delighted callers and thousands of businesses grown, Ruby Receptionists® has a lot to be proud of—but it didn’t happen overnight. When we started in 2003, we had just four...
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15 Customer Touchpoints to Revolutionize Your Small Business
In honor of National Small Business Week, we’re celebrating the fact that small is big—in a lot of different ways. The little touchpoints your customers experience when interacting with your business...
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Top 10 Customer Service Posts for Small Business
Small Business Week is the perfect time to brush up on customer service, and these popular blog posts from The Watercooler archives are a solid place to start. Check out our compilation of reader...
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